Skype English School

Cancelation Policy

Cancelations of any lesson must be done more than 24 hours prior to the scheduled lesson time. Failure to notify Skype English School of a lesson cancelation or failure to notify us prior to 24 hours will result in a full charge for the lesson the same as if it still took place. All notifications must be done by email or using our lesson cancelation form

 

Rescheduling:

Due to the high demand for teachers and our private lessons, rescheduling of class is not permitted, unless you advise Skype English School 24 hrs before your scheduled class.

 

Refund Policy:

Pay as you go lessons: Refunds may be given in full if requested in writing more than 24 hours before the scheduled lesson

Package lessons: Refunds may be given in if requested in writing more than 24 hours before any scheduled lesson and if no more than 2 have been used. This will only apply if the “package lessons” were purchased less than 30 days prior to the refund request. Any monies refunded will not included lessons used.

 

Class duration:

All classes must start on time and end promptly after 50 minutes; this will allow your teacher to prepare your class evaluation and get ready for his or her next class.

 

Period of validity for purchased lessons:

All lessons purchased from Skype English School whether “pay as you go” or “package lesson”  are valid for one year. If there are remaining lesson from an old purchase and more lessons are paid for the one year time limit will start over on all lessons.

 

Students equipment / software responsibility:

All students are responsible for ensuring they have a working high speed internet connection, Skype user ID, headset, microphone at the time of their lesson. If there are technical problems on the student’s side at lesson time it is not the responsibility of Skype English School or any of our affiliated companies or partners.

In the event Skype English School experiences technical problems at the time of a scheduled lesson and we are unable to provide our regular services we will arrange for a make-up lesson at the earliest convenience student but no refund shall be given.